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Frequently Asked Questions

How much does one physiotherapy session cost?
Our physiotherapy fee is set at the middle range of the physiotherapy market in Kuala Lumpur.

How long does one physiotherapy session last?
Typically, each physiotherapy session lasts for around 45-60 minutes depending on your condition, capacity, and capability.

How do I make an appointment?
You can set your appointment with us over a phone call or whatsapp. We will try to suit your preferred time and day.

Do I need to see my medical doctor prior to booking a physiotherapy assessment?

No, if you are not making any claims or reimbursements.

Physiotherapists are primary care providers, some health insurance policies require a doctor’s referral in order to reimburse you for your physiotherapy session so please check with your health insurance provider.

If your health insurance provider does not require a medical doctor’s referral, it is not necessary to see a medical doctor prior to physiotherapy. However, some clients are more comfortable seeing their doctor first.

Are your physiotherapists qualified and recognised by the Malaysian authorities?
Our physiotherapists are fully qualified and registered with the Malaysian Physiotherapy Association. 

What will happen during my first visit?
During your first visit, you will be required to complete a registration form. Next, the physiotherapist will perform a detailed consultation and assessment to determine the severity and complexity of your condition. You will also be advised if treatment is required since not everyone needs treatment.

What kind of conditions do you treat?
Our physiotherapists are trained to treat a variety of conditions. They will be able to help you if you suffer from any pain, movement limitations, balance issues, falls, stiff muscles/ joints and etc.

What treatments or equipment do you use?
The treatment and equipment used will depend on your condition. Generally, our physiotherapist will do manual therapy, stretching, strengthening, electrotherapy, balance and proprioception exercises. We will also perform certain skills and techniques depending on your condition.

How should I prepare for the first appointment?
The most important preparation is to plan your schedule and be on time. If you are late, you will be taking away from your own assessment/ treatment time. Please wear loose fitting and comfortable clothing. Bring along any medical report(s) or scan(s) if you have them.

How long do I need to do physiotherapy?
This is a common question which does not have a fix answer. Every individual is different so are their problems. This is why a detailed assessment is critical in identifying the factors involved.

Some of our clients recover from their pain or regain their function in 2 to 3 weeks. Some of them takes 6 to 8 weeks and unfortunately, some can take a few months, and in rare cases, longer.  

Treatment should only be continued if it is helping.  If the treatment plan isn’t helping, it will be changed.  The treatment response is highly variable and is dependent on:


  • The complication and severity of your condition 

  • The chronicity of your condition (acute vs chronic)

  • Your level of commitment to help yourself

  • Your motivation

  • Your ability/willingness to modify your activities, aggravating factors, etc.

Generally, you are encouraged to continue with physiotherapy until you have reached the specified goals put in place by both you and the physiotherapist. As time progresses, your appointments will be less frequent. Stopping early can result in regression and aggravation of your condition.

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